Last Updated: December 2025
NeoAuraLife (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and counselling services.
By accessing our platform or booking a session, you agree to the practices described below.
1. Information We Collect
We collect the following categories of information to provide and improve our services:
A. Personal Information
- Full name
- Age & date of birth
- Contact details (phone number, email)
- Emergency contact information
- Payment details (processed securely through third-party gateways; we do not store card numbers)
B. Sensitive Personal Data
(Collected only when required for counselling)
- Mental health concerns
- Emotional/psychological history
- Relationship or family details
- Gender identity
- Medical conditions (if shared voluntarily)
- Past or current abuse or trauma (if shared voluntarily)
C. Technical Data
- IP address
- Device/browser information
- Website usage patterns
- Cookies (for improving site experience)
D. Session Data
- Intake forms
- Session notes
- Assessments or feedback
- Occasional audio recordings only with explicit consent
2. How We Use Your Information
Your information is used strictly to deliver safe and effective counselling services. Specifically, we use it to:
- Schedule and conduct counselling sessions
- Understand your emotional and mental health needs
- Maintain clinical records
- Improve service delivery & user experience
- Process payments securely
- Provide customer support
- Conduct internal audits, training, and quality monitoring (in anonymized form)
We never use your information for advertising or sell it to third parties.
3. Confidentiality & Disclosure
All information shared during sessions is confidential.
We may disclose information only in the following situations:
- If there is risk of harm to self or others
- If abuse or neglect of a minor, elderly, or disabled person is reported
- When required by law, court order, or legal investigation
- For supervision or clinical reviews (without identifying details)
- If counselling needs to be transferred to another professional
- When explicitly consented to by the client
- For medical or psychiatric emergencies
Clients under 18 years: their parents/legal guardians may have access to records as required by law.
4. Data Protection & Security
We implement strict technical and organizational safeguards to protect your data, including:
- Encrypted data storage
- Restricted access to counsellors and authorized staff only
- Secure servers
- Password-protected systems
- Encrypted communication channels
- Regular data audits
Records are stored for:
- 1 years for digital files
- 1 year for physical notes
After this period, all records are securely destroyed.
5. Your Rights
You have the right to:
- Request correction of inaccurate information
- Request deletion of data (where applicable)
- Opt out of non-essential data collection (cookies, forms, etc.)
To exercise these rights, email us at: support@neoaura.life
6. Cookies & Online Tracking
We use cookies to:
- Improve website performance
- Analyze page traffic
- Customize user experience
You can control or disable cookies through your browser settings.
7. Third-Party Services
We may use trusted third-party tools for:
- Payment processing
- Video calling
- Analytics
- Appointment scheduling
These partners follow privacy and data-protection standards. We only share the minimum information required for their service to function.
We do not sell or trade your information.
8. Children’s Privacy
For clients under 18, parental/guardian consent is required.
We do not knowingly collect information from minors without proper consent.
9. Changes to This Policy
We may update this Privacy Policy occasionally.
Any changes will be posted with a revised “Last Updated” date.
Continued use of our service means you accept those changes.
10. Contact Us
For questions, concerns, or privacy requests, contact: